Megan Jewell
1/5
I really encourage you to read this review before booking any event here. While the view is beautiful, the venue has many problems and the house manager is unreliable, and in our case, modified our contract on several occasions which made the week of our wedding extremely difficult for us.
Below are the fundamental problems that we had.
1. Shutdown Reception Early: They broke the contract. Our contract states that the event ends at 10pm. At our initial walkthrough tour she told myself and my mother that music must end at 10pm because of the noise curfew. Then 2 WEEKS before our wedding day she sent an email stating “We have a new rule and we must have all your guests out of the venue by 10pm. Last song needs to be at 9:15pm and last bar call at 9pm”. This was not what we paid for, and dropping requirements this late into someone’s wedding schedule is completely unacceptable. Come wedding day they unilaterally shut down the music nearly an hour early. The reception stopped abruptly. There were many special family-requested songs that had not yet been played. This is a huge amount of time cut out in the scope of what was supposed to be a 6.5 hour event. That’s over 10% of our total time cut short at an event that we paid a lot of money for just the venue alone, and then there are DJ and sax player costs lost, bar staff costs, etc.
2. Another arbitrary restriction that Aline added over a year after contract signing, was not allowing catering services to operate in the driveway. On the night of the rehearsal dinner, our caterer pulled up their very small pizza oven truck to operate. She caused a huge scene and said “Nope, not allowed because the neighbors will call the cops”. This caused HUGE stress for us going back and forth with her until the owner of the house eventually stepped in and said it was okay. This caused anxiety and timeline delays the night before our wedding. I can only assume the new prohibiting-caterers-in-driveway rule was added because Aline was scared of the neighbors. If you’re unaware google the venue and you will see that they’re under investigation. Months earlier they said caterers set up their kitchens in the driveway, however at time of event they created rules, modifying requirements. It’s certainly fine for future events if they wanted to include limitations in contracts going forward. But that wasn’t our agreement.
3. Pool Danger Ignored: Throughout the wedding day myself and others closed the doors to the indoor pool, because it was clear that it would only take one misstep to fall into the indoor pool or worse, hit their head on the pool edge. We had a small child in the wedding party, grandparents in attendance, and many people moving about the upper level – and realized an open door with a pool immediately on the other side in the dark would be dangerous. I personally asked the security person to close and lock it, to be responsible and safe. My sister said that security told her the owner wants it open because “the pool gets hot in there”. I continued to state that it was dangerous to have it open. Sure enough, I had 2 guests who arrived late during the reception and did not see that this was a pool. They were looking for a restroom and saw an open door. He took a step in and fell straight into the pool. Then the security guard proceeded to yell at my guest and ask why he was in there. Are you kidding me I HAD BEEN ASKING TO SHUT THIS DOOR ALL DAY and now I have a soaking wet wedding guest being yelled at. This is ridiculous and unacceptable. Had that been my 88 year old grandfather, who is fit as a fiddle but can’t at all swim let alone survive hitting his head on a pool edge, this could have been deadly. Please stop for a moment and read this whole thing over and realize how dangerous and irresponsible the pool situation was handled. They call it negligence when something problematic is not noticed. It’s a more serious issue when someone points out the danger and it is summarily ignored.
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