Ranch Foods Direct - Colorado Springs, Colorado

MB

Today, I decided to drive a bit further to check out this location since I love the Fillmore store. Unfortunately, my experience was disappointing.

First, the pictures on Yelp made the storefront look larger than it actually is, so I was expecting a bigger selection. I walked in and looked around for a shopping cart, but the store clerk informed me that they only have room for hand baskets. It’s hard to imagine a hand basket being adequate for a gallon of milk, a 7 lb piece of meat, and especially a 20 lb bag of wood pellets, which made shopping awkward.

I arrived 30 minutes before closing, which might explain why there was no fresh meat in the glass case. However, the clerk was inattentive, standing in the way of the items I wanted to see while training another employee on inventory. I politely waited but eventually had to interrupt to ask about a particular cut of meat. Instead of moving or trying to help me browse, she handed me a frozen solid piece and ignored my request for the largest available cut, giving me the most convenient piece instead.

At the Fillmore location, I never have this problem—the meat is often fresh, and even if it’s in the freezer, it hasn’t had time to freeze solid. I explained that the frozen meat wouldn’t work because it would take too long to defrost. She just took the meat back and said nothing, still blocking the case I wanted to look at.

On top of that, when I got home, I noticed the gallon of milk I purchased didn’t have an expiration date. Now I’m worried it might already be spoiled.

Overall, this experience was frustrating and disappointing. I won’t be returning to this location. I’ll stick with the Fillmore store, where the customer service is excellent, the selection is larger and fresher, and the staff is much more helpful and attentive.

felisha G.

Not friendly, super creepy vibes. The girl up front seemed unhappy to be there or answer questions about products. Just drive the extra 17 minutes to the filmore location and enjoy extremely fresh products and friendly Faces!

Paul J.

Rotten meat!!!

This was frozen, then thawed

Staff, 2 people were not welcoming or helpful when I walked in. Figured out everything on my own. Stood at checkout for 1 minute in silence. Both workers were just looking at the computer. Not even a have a good day when I left
Purchaesd 4lbs 90/10 beef. It's not good, greasy as a tub of crisco for 90/10. Dry as well when it was fully cooked

Ana S.

This used to be a good place but lately I've noticed that the frozen meat is 90% inedible fat.
Today I bought 5 packs of beef cheeks and only 2 had meat in them. Three of the packs were pure fat that I had to throw away.
Never again.

Lance S.

What great environment and the meats are always prime cuts. I must say you need to try the brisket mac and cheese in the freezer, delicious! All the other food is amazing as well, love this place.

Kelli R.

Great steaks at a decent price!

Sean B.

Full packer brisket had prime grade marbling in the flat and was trimmed so well I only had to trim one very small area of fat. The last brisket I got was at a big box store and was half the price per pound but was not trimmed at all, resulting in 12lbs of trim on a 23lb. brisket. Moral of the story, don't be fooled by the premium price, it works out to be about the same for superior quality meat. Removing the hazard of trimming might even save an urgent care bill when a finger gets trimmed.

Rita A. M.

When my mother was alive we always ordered a case of catfish... compnay was under a different name then...I am sure this catfish will still have the same GREAT flavor Thanks for Great Customer Service