Emma Mason - New York, New York

Nick P.

I recently had an amazing experience with Emma Mason, and I am so glad I chose to work with them for my furniture purchase. Initially, I was hesitant to buy furniture online, especially because I’ve always gone to traditional stores like Ashley Furniture. However, Nadir, my customer success manager, completely reassured me throughout the entire process. From the moment I placed my order, Nadir was proactive in keeping me updated and communicated with me every step of the way. He was always available to answer any questions I had, which helped me feel confident in my decision. What really stood out to me was that Nadir continued to check in after my delivery was made to ensure everything went smoothly and that I was satisfied with my purchase.

The best part? I saved over $800 by choosing Emma Mason over going to an Ashley Furniture store. Not only did I get a great deal, but the quality of the furniture exceeded my expectations. It’s rare to find such a great combination of value, quality, and top-notch customer service.

Emma Mason made the entire experience seamless and enjoyable, and I truly couldn’t be happier with my purchase. I will definitely be coming back for all my future furniture needs and highly recommend them to anyone looking for high-quality furniture and exceptional customer service!

Robin C.

I first did some brick and mortar shopping and found THE most comfortable recliner, but it was way too expensive. I found the same chair at Emma Mason for $500 less! Greg was terrific to work with. He answered all of my questions regarding delivery, warranty, etc. I will check with him again before I ever buy more furniture! I’m told it will take 3 weeks to arrive, when it does, I’ll post more about the delivery process and the quality of the furniture.

Marcie M.

Ariana was wonderful helping me navigate some issues checking out and also offered me a discount on setup services after the purchase went through. She was very responsive and helpful, even after hours on a Sunday evening. I haven’t received my furniture yet but so far the customer service has been top notch!

Kathie E.

Definitely a first class experience dealing with this company. They have been most accommodating. My chat experience with Fiona was excellent and she took care of me promptly and professionally. Excellent pricing as well!

Heather W.

I placed my order on 11/1 for a dresser. I was a bit turned off by the $250 delivery charge but I really wanted the piece so I went ahead with it. 20 days later they emailed me letting me know that it is going to be an additional hundred dollars to deliver to my home address, which was provided at the time I placed the order. I really wanted the piece so I paid it. I wasn’t sure the whole time if this place was a scam or not. The way they charged me that extra hundred after I already placed the order. It was very sketchy. They did provide good communication and my piece finally arrived on February 27 after 2 delivery delays.
I guess I would order from them again. I rated a 3/5 because it just felt sketchy and a bit unprofessional half of the time.

Patty W.

I ordered this bedroom set. The first picture is what it was supposed to look like the rest of the pictures is what I received. The Trendle is taped together with masking tape. It is paper thin. cannot hold a twin mattress. The legs are cracked the wood is dented and painted over, there’s bubbles in the paint. The paint is chipped and on top of it. The bedroom set was supposed to be white pearl white and it came in butter yellow they want to charge me $1400 for it to be returned when I tried telling the delivery team I did not want it , they would not take it back. I was trying to get Emma mason on the phone and they would not answer in time and the delivery team left. I did not receive any paperwork when they delivered the set or sign anything and they wouldn’t take it back they’re trying to charge me for a return And a restocking fee and I paid $150 for delivery white glove delivery. When I order this set I spoke with Emma mason and ask if it was white I explained I did not want beige, yellow or cream. I wanted a white bedroom set and I was assured it was if I could give this company zero stars, I would run far away they are not worth the hassle. And now I will probably have to move forward with litigation.

Claudie P.

I asked from your site to chat since I couldn't locate just the matching hutch top to my buffet I purchase from you before. Ariana was excellent and patient with my questions. She's a real asset to your company because her name I remember from before, when I purchased numerous things from you and you Flexsteel Plymouth product line. It was easy and very nice chat online with her. Thank you very much for the great service Ariana!
Claudie Parrish

David C.

Good people here. They were very helpful with all the questions I had. In particular, Sean Solomon was outstanding in helping me make final decisions and in completing the order. Five Stars without a doubt !!!