Citarella - New York, New York

A R.

I don't really do reviews when I visit grocery stores, but Citarella on the Upper West Side is the exception. They have the most amazing fish and seafood selection that you will ever find at a gourmet grocery store. The selection is exceptional. The meat and cheese options are also fantastic as well. If you're looking to prepare a special meal, this is the place to go. There is a reason why Citarella is always so crowded!

Alon G.

This place is one of my favorite grocery stores! 🛒 Citarella on the UWS 🗽 has everything you need - fruit 🍎, vegetables 🥒, fresh meat 🍖, cheese 🧀, canned goods 🥫, cakes 🎂, drinks 🍾, snacks 🥨, salads 🥗, and so much more! Staff 👨‍🍳 is super friendly and professional and service is quick! ⏲️ It's so fun walking 🚶 around and exploring 🔍 the fully stacked shelves. I wish I came here more often!

Assaf R.

Every time I go into Citarella, I am impressed with the quality of the prepared foods and the fish. They also have a great selection of mushrooms and fresh vegetables. While I have yet to sample the meats at Citarella, they look as fresh and delicious as the fish. A unique and much loved staple of the Upper West Side.

Céline B.

This is the original and oldest Citarella, est. 1912. When this store went up, the street it was built on still had cobblestones. So that’s pretty extraordinary. For surviving so long and bringing a piece of New York’s past into the present, for that alone it merits 4 stars. Fairway next door is also the original and oldest Fairway, est. 1933.

Citarella loses 1 star for its exorbitant pricing. Although it isn’t uniformly overpriced. On certain products it can be entirely within typical NYC pricing. You’re never getting below-market prices however, you’re never “scoring a deal” here.

Excellent bakery section. Typical current NYC pricing so not a good price but not more overpriced than everybody else.

Onur01

Ozellikle taze deniz urunleri secenek ve kalite olarak cok iyi. Et ve sarkuteri de son derece basarili. Fiyatlar biraz yuksek belki ama kalitesi ve servisi ile hakediyor

aumama S.

量り売りのお惣菜がどれも手の込んだもので美味しそうでした!
焼いた鮭と、マッシュルームとかぼちゃのリゾットを購入しましたが味付けがバッチリ。
鮭にはタルタルを２個つけて貰えそうでしたが１個でやめておきました。
取ってくれるお兄さんも鮭の部位がどこが良いかとか、リゾットこのくらいでいいかとか少しずつすくいながら聞いてくれたのでありがたかったです。

Jaye W.

As a longtime loyal customer, of over two decades, I have always appreciated the quality of the produce and the overall shopping experience at Citarella. However, today’s encounter with Damian, in the fish department, has left me questioning my loyalty, largely due to the interaction that my husband I had with this individual. It’s clear that Damian lacks the essential qualities of customer service that are vital in retail, especially in a fish department, where expertise and guidance are highly valued.

Today, when my husband approached the fish counter, his experience was far from pleasant. Instead of a welcoming greeting, Damian responded with an irritated tone, when my husband inquired about the availability of tuna. Damian demonstrated a dismissive and irritated attitude, making it clear that my husband was bothering him, simply by trying to make a purchase.

It is truly disheartening to witness someone like Damian, who lacks the fundamental skills of courtesy and respect, in a position that requires a positive customer centric attitude.

To Citarella management:
It's difficult to understand why an individual with such a negative and dis-respectful demeanor is allowed to represent your esteemed store and brand. This experience left us feeling incredibly disappointed and frustrated, and after more than two decades as regular and loyal customers, prompting us to reevaluate whether we will shop at Citarella in future!

Over the last two years, there has been a notable decline in customer centricity and customer service at your UWS location. We sincerely hope that management will revisit and re-evaluates hiring practices to reverse this rapid and systemic decline. Additionally, it is critical the Citarella institute regular and on-going training, to ensure that all employees understand the importance of treating customers with the respect and courtesy.

Barry D.

This is just a fantastic grocery store! The products.. especially the fish and meats are just top notch.. and the people that work there are even more amazing... Samantha and Kaliq are simply the best and one of the reasons me and my wife continue to shop at that location!