Spa de La Mer - New York, New York

Mariya Verechshak

Had the pleasure of being Lina’s client for 1 hour facial. She is clearly well practiced, knowledgeable, and an expert in her field. Good vibes at the spa overall, and the receptionist at the front desk was incredibly helpful and kind.

Nicole Marshall

Honestly very disappointing spa. Not impressed by amenities either. Unfortunate because I love the bar and restaurant area.

From beginning with the women’s locker room, there was a foul smell of urine lingering throughout the entire locker room along with dirty toilets. For the level of service that’s “offered”, I find it to be unacceptable for the bathroom to be dirty and not a clean smell in sight when entering the facility. Moving onto the massage, my masseuse was great, however between the non-relaxing music, no essential oils and no face cover for blocking light when being massaged upright — I find to be mediocre. (Especially for a $400 massage.) Additionally, I don’t find it to be luxurious nor convenient whatsoever, to not have bathing suits or any kind of a clothing store offered. I did not have a bathing suit with me as I flew in out of town and was looking forward to buying one here, yet come to find out there was nothing. Furthermore, extremely disappointed that upon accessing the pool it was very loud with chatter by a group of girls and when asking the front desk if there was anything they can do, they said unfortunately there’s nothing we can do about that. Very unacceptable response and for being a spa and a place of zen, people should have courtesy along with the establishment to remind guests to keep voices at a minimal tone. She later asked them to quiet down which I appreciated; however, shouldn’t have been a second thought/response. Moreover, the sever or worker on sight, was not very friendly either and did not provide fine service. When asking him how I order he said on the app and walked away. I don’t find this acceptable in any way for an ultra luxury hotel to offer this kind of amateur experience. I also did not have any cellular service and when asked about the WiFi I was told it’s no good and not to bother. I proceeded to ask how do I go about placing the order? The staff then relayed that’s the only way and wasn’t so open to offering other options until I became frustrated. I much rather prefer 1hotel as they always deliver a quality experience and never have these problems with them. Baccarat, please work on the level of service provided as it is not acceptable especially for the amount of money that’s being paid for these services. Happy to try again once these issues are resolved, however will not return in the mean time.

veronica llynn

I received a massage session with Ruth, it was absolutely amazing. This is probably one of the most therapeutic sessions that I have had and will definitely treat myself again. It's nice to be able to enjoy the massage with a relaxing atmosphere and some of the most courteous staff that I have had the pleasure of meeting.

Liz Marini

The Baccarat hotel NYC is very nice, go if you want that kind of vibe! Everyone very friendly & accommodating. However, do NOT waste your time at the spa, do not recommend the magic/miracle broth facial for $375, waste of time & $$.

Chelsea Friend

Hotel is worth the hype. Spa was gorgeous but the amenities were a tad limited. The pool is also the only pool on property which means there are children present at times. I wasn’t prepared for that, lol. I got a massage by Robert and he was so kind and knowledgeable. Afterwards, I went to the bar and met more amazing and kind staff members. This was one of my favorite nyc day time experiences of all time. Worth making the day out of. Request Robert!

R R

I recently visited Spa de La Mer in the Baccarat Hotel, NYC, and had an incredible experience! From the moment I walked in, I was greeted with warm hospitality and a serene atmosphere. The facilities are top-notch, clean, and beautifully designed, creating the perfect environment for relaxation.

Donna Marie

I had an incredible experience at Spa de La Mer! From the moment I walked in, the girls at the desk were so welcoming and helpful. They made sure I felt relaxed and taken care of throughout my visit.

The luxury robes they provided were absolutely divine! So soft and comfortable that I couldn't resist buying one to take home with me.

And let's talk about the massage – it was pure bliss! The therapist was skilled and attentive, focusing on all the right areas to melt away my stress. I left feeling rejuvenated and pampered.

I highly recommend Spa de La Mer for anyone looking for a top-notch spa experience. Can't wait to visit again!

Willie Hicks

The worst massage I ever gotten today. The spa was really dirty. The jacuzzi was filthy. Dirt was in the bubbles of the Jacuzzi. The bathroom area had very little soap, shampoo or conditioner. The staff was rude and the place was trash. Save your money and go to a classy place. The hotel is also going down hill. Beware! Experience was terrible and the price was out of this world I could have gotten a better massage at a hole in the wall Thai massage shop